Customer Support Services (CSS) Team is dedicated to providing Total Customer Satisfaction (TCS) and Total Quality Service (TQS). Our flagship program in this regard is the Maintenance Agreement (MA) which covers both labor and parts for all PABX systems. In exceptional cases, we can provide replacement units to keep the operations running smoothly even during breakdowns.
Our MA is being offered to clients prior expiration of the PABX warranty. Since the Maintenance program started in 1991, old accounts (some more than 25 years) have stayed with the program thus their equipment is always well maintained.
With our team of very dependable, motivated and technically-equipped personnel, Customer Service works hand-in-hand with them to keep the equipment of our existing customers in excellent working order.
At the same time CSS team performs the following:
- maintains 2-hour response time and 3-day turn around time for the repair within Metro Manila
- provides 24 x 7 technical support for special accounts
- provides value added services (Free-of-charge for specific job orders during maintenance visits)
aggressive follow-up of accounts through telemarketing and on-site visitsread more
https://www.nec.com/en/press/201907/images/1002-01-01.pdfJuly 11, 2019
Combined with Avaya’s recognition as a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, we believe the company’s leadership in enabling Digital Transformation is clear Santa Clara, Calif. – July 30, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced that Avaya is again positioned as a Leader in the Gartner Magic Quadrant forMarch 29, 2019
NEC takes no.1 position as worldwide market leader in MZA’s Global Call Control (PBX-IP PBX) market report – NEC’s continuous innovation and commitment pays off –
Tokyo, Japan &, Hilversum, Netherlands, December 13, 2018 – NEC Corporation (NEC; TSE: 6701) today announced that it has become the leading vendor in the global Call Control (PBX-IP PBX) extensions/ licenses market*, taking the no. 1 position as worldwide market leader in MZA’s latest Call Control (PBX-IP PBX) report for Q3 2018. With a market share ofMarch 29, 2019
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tspi.info at tricom.com.ph
We exist to provide reliable communication solutions through our commitment to:
- Total Customer Satisfaction
- Innovative Quality Products
- Operational and Technical Excellence
- Engaging Talented and Driven People
We bring decades of business experience meeting and exceeding satisfaction, creating a legacy of satisfied customers.
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