SERVICES

INSTALLATION

TRICOM has technically-equipped personnel handling installation and commissioning of PBX and Structured Cabling Solutions.

 

PBX Installation

  • TDM and Network Solutions
  • On-Premise and Off-Premise Solutions
  • Multi-site Implementation
  • Design and Consultancy Services

Structured Cabling

  • Campus sub-system
  • Entrance Facility
  • Riser
  • Horizontal
  • Telecom Room
  • Work Area
  • Main Distribution Frame (MDF)
  • Design and Estimation Services

MAINTENANCE

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Customer Support Services (CSS) Team is dedicated to providing Total Customer Satisfaction (TCS) and Total Quality Service (TQS).  Our flagship program in this regard is the Maintenance Agreement (MA) which covers both labor and parts for all PABX systems.  In exceptional cases, we can provide replacement units to keep the operations running smoothly even during breakdowns.

Our MA is being offered to clients prior expiration of the PABX warranty. Since the Maintenance program started in 1991, old accounts (some more than 25 years) have stayed with the program thus their equipment is always well maintained.

With our team of very dependable, motivated and technically-equipped personnel, Customer Service works hand-in-hand with them to keep the equipment of our existing customers in excellent working order.

At the same time CSS team performs the following:

  • maintains 2-hour response time and 3-day turn around time for the repair within Metro Manila
  • provides 24 x 7 technical support for special accounts
  • provides value added services (Free-of-charge for specific job orders during maintenance visits)
  • aggressive follow-up of accounts through telemarketing and on-site visits