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Main>Products & Services>Avaya Voice Communication Systems>Messaging Solutions>Unified Messenger®
 

Messaging Solutions - Unified Messenger®

Unified Messenger® -- Microsoft® Exchange version
 
The Avaya Unified Messenger® application extends the functionality of your existing e-mail messaging system by providing one mailbox for your voice mail, e-mail, and fax messages.

The Unified Messenger application provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook and the Avaya™ Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail.

With the Unified Messenger application, it is easy to send and retrieve messages when you are away from your office. Enhanced notification functionality helps ensure that you can respond quickly to any type of incoming communication - whether you are onsite or remote - enabling you to collaborate with colleagues or serve customers promptly and efficiently. You have the flexibility to reply to a message, regardless of the form in which it was originally created, without having to switch to a different inbox or application. You can retrieve and manage voice messages with e-mail, or e-mail messages by phone. From your phone, e-mail messages can be listened to using text-to-speech conversion, and e-mail messages and attachments can be converted to faxes for printing on a fax machine. The Unified Messenger application makes it easy to stay in touch from any location.

The Unified Messenger application connects to most major PBXs and IP PBXs, enabling a full range of dynamic call and messaging options. The system uses an intelligent approach for routing phone calls, voice messages, e-mail messages, and faxes by employing categories that you define: by type, priority, time, and date.
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