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Avaya Voice Communication Systems

Adjuncts


BCMS VU (Basic Call Management System)
Avaya CentreVu BCMS Vu, get all the information you need to improve your contact center’s performance. Your ability to efficiently address customer needs is an important competitive advantage in the Customer Economy. You need to provide better customer service and increase productivity and cost – effectiveness. That’s what Avaya’s BCMS Vu is designed to do.
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AIC (Avaya Interaction Center)
The Avaya Interaction Center is a Customer Relationship Management (CRM) software suite that intelligently routes inbound and outbound customer interactions across a variety of communication channels, including voice, e-mail, Web chat, collaborative browsing, Web self-service and Voice over IP. With Avaya Interaction Center, customer can deliver personalized customer uses several channels to complete a single transactions.
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Avaya Visability Network Management System
Avaya VisAbilityTM Management Suite provides a comprehensive set of tools that make it easier for you to manage your complex network infrastructure – including both voice and data communications – through a common Web-based user interface, so you can improve network uptime, increase staff productivity and reduce your operating costs.
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Nice Voice Logger
Nice Systems is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. Nice products and solutions are used in contact centers, financial institutions, air traffic control sites and governments markets.
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Verint Logger
Verint Systems Inc. and Avaya Inc. deliver the tools contact centers need to record and analyze customer interactions, providing enterprises with intelligence about customer, processes and agents in order to improve business performance.
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