TRICOM has been in the business for almost 30 years. We continue to exist because of the trust and confidence given to us by our clients.

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Customer Support Services (CSS) Team is dedicated to providing Total Customer Satisfaction (TCS) and Total Quality Service (TQS).  Our flagship program in this regard is the Maintenance Agreement (MA) which covers both labor and parts for all PABX systems.  In exceptional cases, we can provide replacement units to keep the operations running smoothly even during breakdowns.

Our MA is being offered to clients prior expiration of the PABX warranty. Since the Maintenance program started in 1991, old accounts (some more than 25 years) have stayed with the program thus their equipment is always well maintained.

With our team of very dependable, motivated and technically-equipped personnel, Customer Service works hand-in-hand with them to keep the equipment of our existing customers in excellent working order.

At the same time CSS team performs the following:

  • maintains 2-hour response time and 3-day turn around time for the repair within Metro Manila
  • provides 24 x 7 technical support for special accounts
  • provides value added services (Free-of-charge for specific job orders during maintenance visits)

aggressive follow-up of accounts through telemarketing and on-site visits

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Certification and Accreditation
  • PCAB Communication Facilities/Small B
  • NTC CPE Accredited
  • PHILGEPS Platinum Member
  • PECE and Registered Engineers
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Structured Cabling

Design repeatable growth models and innovation pipelines that generate new products with higher potential and lower risks of failure.

Network Products

We work buy-side and sell-side and give our clients hard-hitting and objective answers and focus hard on the best opportunities.

Security System

Scheduled transport operations, from broad market trends and strategy to the development of integrated commercial strategies.


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We exist to provide reliable communication solutions through our commitment to:

  • Total Customer Satisfaction
  • Innovative Quality Products
  • Operational and Technical Excellence
  • Engaging Talented and Driven People

We bring decades of business experience meeting and exceeding satisfaction, creating a legacy of satisfied customers.





Trusted, Reliable, Innovative, COMmunication